Customer Support Coordinator

Anne Corder Recruitment

Posted 20 hours ago, valid for a month

Peterborough, Cambridgeshire PE2 6FL, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The Customer Support Coordinator position is located in Peterborough and focuses on delivering exceptional customer service in a fast-paced environment.
Candidates should have experience in customer support or administration, ideally in a similar setting, along with strong communication skills and a proactive approach to problem-solving.
The role involves processing customer inquiries and orders, resolving potential issues, and maintaining accurate customer records while collaborating with various teams.
The position offers flexible working hours, with a salary of approximately £25,000 per year, and requires candidates to have at least 1-2 years of relevant experience.
This opportunity allows for occasional national travel and is ideal for those looking to contribute to a team dedicated to continuous improvement and excellence.

Job Title: Customer Support CoordinatorLocation: PeterboroughAre you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Join our clients Customer Support team and be the face of their business, ensuring that customers experience a smooth and efficient service every time.What you'll do:

Process customer enquiries, orders, and change requests with speed and accuracy.
Anticipate and resolve potential issues to provide seamless service.
Work closely with Manufacturing, Planning, Logistics, and Commercial teams to meet customer needs at the best possible cost.
Ensure clear communication, keeping all stakeholders informed of any supply changes.
Handle complaints with professionalism, implementing solutions and preventative measures.
Maintain accurate customer records and assist with account creation, pricing, and order placement.
Support continuous improvement initiatives within the Customer Support team.

What we're looking for:

Experience in customer support or administration in a fast-paced environment.
Strong communication skills and ability to build effective working relationships.
A problem solver who is curious, proactive, and detail-oriented.
Experience working within a team-oriented, cross-functional environment.

You’ll be joining a team that values continuous improvement, celebrates success, and provides the opportunity to make meaningful contributions. Plus, enjoy flexible hours and occasional national travel to meet with customers and visit operational facilities.Ready to take the next step in your career?Apply today to be part of a team that’s dedicated to delivering excellence every day!Working hours: Monday to Friday, between 8:00 AM and 5:30 PM, with occasional weekend shifts.

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