- Taking and processing orders on internal systems.
- Providing regular updates and maintaining communication both internally and externally to ensure seamless order fulfilment.
- Work as part of a large, supportive team in a hybrid setup (typically 2 days per week in the Peterborough office).
- Be part of a fun and collaborative environment with a team motto: “One team it, one dream it!”
- Training and development opportunities, including career progression—the current team leaders started in this role!
- Strong communicator – confident speaking over the phone, via email, and other messaging platforms.
- Attention to detail – comfortable working with numbers and accurate data entry across multiple systems.
- Previous customer service experience is preferred, but a positive attitude and willingness to learn are just as important.
- Self-motivated with great customer service skills – building strong relationships with our customers is key.
- Annual salary reviews and incentive bonuses.
- Ongoing career development.
- Enhanced family, financial, and wellbeing benefits.