Service Advisor

Just Recruitment Solutions Limited

Posted 6 days ago, valid for 17 days

Peterborough, Cambridgeshire PE7 3HH, England

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

Just Recruitment Solutions is looking for an Experienced Service Advisor for a prestigious client in Peterborough.
The role involves being the first point of contact for customers and ensuring high standards of customer satisfaction.
Key responsibilities include managing courtesy car allocations, conducting follow-up calls, and ensuring accurate invoicing for warranty submissions.
The position offers a salary between £28,000 and £33,000, depending on experience, and requires previous service experience along with a full UK driving license.
Due to high application volumes, not all applicants will receive a response, but relevant candidates may be contacted for future opportunities.

Just Recruitment Solutions are seeking an Experienced Service Advisor for our prestige client in Peterborough!

As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership.

Your duties will include:

To ensure a high standard of customer satisfaction
Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed
Managing the allocation and handover of courtesy cars liaising with workshop teams to ensure timely completion of customer vehicle.
Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers.
Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up.
Ensure the customer database is updated and accurate based on service activity
To match and exceed monthly sales targets

£28-33k basic salary, dependent on experience!

Previous service experience is essential, and you must hold a full UK driving license.

Due to the volume of applicants we receive, it may not be possible to respond to every one individually. If you do not receive a response within 7 days, please assume you have been unsuccessful on this occasion, but if you do have relevant industry experience, we will retain your details and will be in touch when further suitable roles emerge.

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