Back to search
- Process and plan customer orders, arranging delivery through to aftercare, adhering to standard operating procedures.
- Provide daily support to the Field Sales Team, including generating and processing customer quotations and related documents.
- Coordinate site visits ensuring smooth and efficient execution.
- Handle customer complaints post-dispatch, resolving issues promptly and within company guidelines.
- Engage with customers and liaise with internal departments to maintain high standards of customer service.
- Manage customer shipping inquiries, ensuring accurate and clear communication regarding order fulfilment.
- Support the sales team with various tasks, such as arranging customer appointments and providing pre-sales support.
- Maintain accurate records of all customer interactions and ensure data is correctly entered into the company’s system.
- Minimum of 2 years’ experience in a sales administration role.
- Proficient in Microsoft Office (Word, Outlook, Excel) and familiar with computerised order processing systems.
- Strong communication skills and excellent command of written and spoken English.
- Experience in customer service within an office environment.
- Ability to work under pressure, multitask, and manage time effectively.
- Self-motivated, with a methodical approach to work and a keen eye for detail.
