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- Welcome learners and ensure they feel supported while attending the training centre.
- Respond promptly to customer queries via phone, email, or face-to-face interactions.
- Coordinate and process customer bookings, distributing relevant paperwork and joining instructions.
- Organise and manage logistics, including booking training rooms, accommodation, flights, and other travel arrangements.
- Prepare training materials and handouts, and maintain accurate records of training results.
- Process internal verification and manage certification distribution to customers.
- Keep databases updated and input data into spreadsheets with precision.
- Assist the wider team with various administrative tasks as required.
- Qualifications:5 GCSEs (A – C or equivalent) essential. Administration or customer service qualifications and IT training are desirable.
- Skills & Competencies:
- Confident communicator with excellent customer service skills.
- Organised, detail-oriented, and process-driven.
- Flexible and punctual, with the ability to manage multiple tasks efficiently.
- Proficient in Microsoft Office and other IT systems.
- Be a part of a supportive and professional team.
- Enjoy a varied role where no two days are the same.
- Opportunity to develop your skills
