Training Bookings Administrator

Role: Training Bookings AdministratorLocation: PeterboroughContract: Temporary, Full timeHours: Monday - Friday 08:30 - 16:30We are looking for a confident Training Bookings Administrator to work in the Peterborough area!This is a short-term role supporting the Employer Network Project Team and the EN Booking Team with making training bookings for our employers. The role will involve liaising with training providers and employers and will include all of the associated administration work related to bookings.Key Responsibilities:

• Work to a high standard, completing the end-to-end process for all training bookings, including recording employer feedback timely and as appropriate.
• Contact training providers to ensure the customer benefits from the most cost effective, high-quality training available.
• Provide a seamless experience to all employers, offering an efficient "can do" service and where appropriate providing a first-time resolution.
• The first point of contact for employer enquires about training bookings, answering all incoming calls and manage workflow within agreed SLA
• All administrative duties associated with the booking.

Knowledge and ExperienceEssential

• Good standard of secondary school education - a minimum of 3 GCSE’s (including English and Mathematics) or equivalent.
• Proven experience of using Microsoft Office or equivalent tools including spreadsheets, databases, document management and Communication applications
• Competent verbal and written communication skills including telephone working

Desirable

• Customer focused approach.
• Accuracy and attention to detail.
• Experience of a call centre environment.

Please get in touch with Imperial Recruitment Group for more information.Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.