Location – Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract – 3 months with potential extensionsHours – 7.5 hours a day, between 06:00 and 18:00 – maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent in Hungarian and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver – thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on .
Back to searchHungarian and English speaking Service Desk
Global Technology Solutions Ltd
Posted 18 hours ago, valid for 25 days
Peterborough, Cambridgeshire PE7 3HH, England
£15 per hour
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- The job is located in Hampton, Peterborough, offering a pay rate of £15 per hour, increasing to £17.46 after three months.
- The contract duration is three months with potential for extensions, requiring 7.5 hours of work per day between 06:00 and 18:00, with a maximum of two weekends per month.
- Candidates must be fluent in Hungarian and English, possess strong communication skills, and have customer service experience, along with proficiency in Microsoft Office applications.
- A minimum of GCSE level education in Maths and English is required, and while IT certification is desirable, it is not essential.
- Applicants should have experience in incident management and problem-solving, with a proactive approach to resolving customer issues.
