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Job Title: IT Support LeadLocation: Stamford, UKReporting to: Global Director of IT Operations
About the Role:Our client is seeking an IT Support Lead to provide hands-on support at their Stamford office and nearby Woolfox Production/Warehouse, while overseeing IT support activities across the EMEA region. This role involves managing IT support tickets, ensuring efficient issue resolution, and aligning IT support with business needs.
Key Responsibilities:
- Provide on-site IT support for hardware, software, and network issues at both the Stamford office and Woolfox Production/Warehouse.
- Monitor and manage IT support tickets to ensure timely resolution across the EMEA region.
- Oversee and coordinate the small EMEA IT support team, balancing workloads and ensuring service levels are met.
- Act as the main IT contact for business stakeholders, understanding and addressing their technology needs.
- Collaborate with global IT teams to ensure alignment of support processes and best practices.
- Maintain local IT infrastructure, including workstations, printers, and network devices.
- Ensure adherence to IT policies and security best practices.
- Identify and implement process improvements to enhance IT support operations.
Key Qualifications, Experience, and Skills:
The ideal candidate will have:
- Strong experience in 1st and 2nd line IT support within a corporate or SME environment.
- Proven ability to manage and coordinate IT support tickets across multiple locations.
- Familiarity with Microsoft 365, Windows/macOS support, Active Directory, and basic networking.
- Experience with ITSM tools (e.g., ServiceNow, Jira, or similar).
- Excellent communication skills for working with both business teams and IT colleagues across different time zones.
- A structured, process-driven approach to managing IT support.
Desirable Attributes:
- ITIL certification or understanding of ITIL service management principles.
- Experience supporting remote or distributed teams.
Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.
Please note that our client is an equal opportunities Employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability, or religious belief.
