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IT Support Engineer

The One Group
Posted 17 days ago, valid for 7 days
Location

Peterborough, Cambridgeshire PE7 3HH, England

Salary

£18,000 - £21,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The IT Support Engineer position offers a salary range of £25,000 to £35,000 and is a permanent role located in Peterborough.
  • Candidates should have 1.5 to 2 years of experience in 1st or 2nd line support.
  • The role involves providing first-class IT support, logging incidents, and resolving technical issues while maintaining customer satisfaction.
  • Ideal candidates will have experience with Microsoft Windows, Hyper-V or VMware, and general networking, among other technical skills.
  • The working hours are Monday to Friday, with shifts scheduled between 08:00 and 17:30.

Job Title: IT Support Engineer

Salary: £25,000 - £35,000

Type Of Employment: Permanent

Location: Peterborough

Working hours: Monday - Friday between shifts between 08:00 - 17:30

Are you an experienced IT Service Desk Analyst looking for a new challenge? If so we have a fantastic opportunity for you to join one of our Peterborough based clients IT support departments providing 1st/2nd line Support.

The opportunity would suit someone who is technically minded ideally with 1.5 or 2nd line support experience, who is wanting to develop and gain a more diverse range of technical exposure, you will also be someone who is passionate about delivering the best customer journey and experience and enjoys engaging and building relationships with both customers and he wider business.

As an IT Support Engineer you will:

Provide first-class IT support via telephone and ticketing system.

Log and handle customer incidents and requests

Investigate, diagnose, and resolve technical incidents, escalating when necessary

Handle high priority incidents and provide Hardware Support to users

Keep the Knowledge base updated

Handle escalations of Security Incidents

Support Business-specific Applications

You will ideally be experienced with all or some of the following:

* Microsoft Windows Server/Desktop - All Versions

* Hyper-V or VMware

* Remote desktop services

* HPE server platforms

* Watchguard or comparable vendor firewall solutions

* HPE/Cisco network experience desirable but a solid networking foundation essential

* MSP central management dashboard such as n-able/ConnectWise

* Veeam backup solutions or comparable products

* Gamma Horizon, Swyx or other similar comms vendor experience

* SIP trunk config and management

* Unix/Mac basic troubleshooting skills

* Cat5 Cabling/termination and general hardware

If all of the above sounds appealing and you are interested to find out more then apply now and one of our team will be in touch with you to discuss this further.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.