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Claims Advisor
Location : Peterborough
Hours :Monday - Friday (Apply online only)
Salary : 23000
We are looking for a candidate with excellent communication ability to recruit into our clients Claims team, bringing experience with customercalls.
Essential skills - Previous insurance experience.
Role
- Developing a good relationship with all clients by providing a personal service and undertaking regular contact calls to meet client requirements.
- Skilful communications by phone, email and written correspondence and by demonstratingcapabilities to deal with a wide variety of claims.
- Recording accurately all events / details and actions relating to specific individuals on thedatabase.
- Work proactively to process claims by contact with the client and theService Providers.
- Ensure a thorough understanding of the cover purchased by a client to differentiate betweeneligible and ineligible claims.
- Ensure that all relevant data and scans are entered into the database.
- Be able to account for actions relating to claims by using methodical accurate data input methods.
- Takes required actions to resolve potential and existing complaints, discussing any complaints orclaims that may become contentious with the Customer Service Manager.
- Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to datewith any relevant regulation changes.
- Take appropriate incoming calls and handle as necessary,Log all calls to the individual client record on the database.
- Meet targets and take responsibility for own performance.
- Remain abreast of current processes and services offered by the company and be aware of changesto legislation by the Financial Conduct Authority (FCA). Cascade any information / changes inlegislation to work colleagues.
Benefits
- Attendance Bonus.
- Great Annual Leave Benefit including additional family days.
- Free Worldwide Multi Trip Travel Insurance Cover and discounted rate for family members.
- Cash benefits linked to Personal Accident, Life Cover and Critical Illness.
- Monthly Employee Rewards Scheme.
- Commitment to Employee Learning and Development.
- Access to Wellbeing Services and Discount Scheme.
- Free tea, coffee and fresh fruit.
