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Tenancy Compliance Adviser
Salary £32,062 (in probation) rising to £33,750 + Car Allowance
Location Shrewsbury Avenue, Peterborough
We have a really great opportunity for a full time Tenancy Compliance Adviser to join our Neighbourhood Management team with the purpose of promoting a positive landlord/ tenant relationship, based on compliance with the tenancy agreement, through engagement with residents, early intervention, and monitoring of agreements to address poor property conditions.
Core responsibilities include:
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Responsibility for monitoring tenant compliance with 'property compacts’ designed to improve property conditions; developing positive relationships with residents to ensure that objectives identified within the property compact are met.
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Understanding and implementing CKH’s standards for property condition fairly and consistently.
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Identifying patterns of non-engagement, lack of progress and/or disguised compliance when addressing poor property condition and escalating to Neighbourhood Managers for further action.
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Managing a caseload of anti-social behaviour cases requiring early intervention, namely neighbour disputes, parking issues and concerns for drug use/ smell that affect resident’s quality of life. Implementing early intervention strategies to swiftly address non-compliance with the tenancy agreement and support residents experiencing anti-social behaviour.
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Maintaining contemporaneous records of resident contact and actions within CKH’s databases, including recording cases of anti-social behaviour. To supply evidence when required to support legal enforcement action. Ensuring that records are maintained in accordance with the principles of data protection.
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Proactively managing and ensuring that tenancy processes and procedures are carried out in accordance with legal requirements, statutory timescales and Cross Keys Homes’ policies, meeting specific Key Performance indicators.
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Proactively safeguarding children and adults by identifying potential safeguarding concerns, working in partnership with the Neighbourhood Manager to ensure timely referrals are made to statutory agencies.
This post requires an Enhanced Disclosure and Barring Service check.
This post requires the post holder to hold a full UK driving licence and to have access to a suitably insured vehicle for business use.
For the full job description including essential and desirable criteria please open the link below.
If you think you have the qualities, experience and skills to undertake this fantastic new role we want to hear from you.
