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The Role:
To assist in the efficient running and development of the department by maximising the overall performance, compliance record, income and profitability of the department.
Dealing with the day-to-day tenant management of the residential portfolio you are allocated; dealing with Clients, Tenants and Contractors, and ensuring at all times that activities are in accordance with the service level agreements between Clients and in accordance with industry best practice.
This role combines private property management and corporate private rental management. Providing excellent customer service is the priority.
Responsibilities & Duties:
- Co-ordination of lettings process and minimising voids using local and specialist lettings teams
- Ensuring compliance and health and safety
- Continual assessment of the allocated Portfolio
- Attending Corporate Client meetings to discuss Lettings strategies and reporting performance on void properties
- Being the client's point of contact
- Carrying out property visits to all units within your allocated Portfolio
- Overseeing the repairs and maintenance as required and ensuring strict service levels are adhered to (via the Tenant Services team)
- Sourcing and instructing local sub agents to obtain optimum performance
- Chasing sub instructed agents for return of signed documentation
- Handling of queries/complaints
- Preparation of weekly, monthly and quarterly reports
- Working to budget
- Keep all processes and procedures updated
Experience & Skills Required:
- Experience gained within residential lettings or residential asset management
- High level of IT literacy and understanding
- Highly motivated
- Excellent organisation, prioritisation, and time management skills
- High level of attention to detail
- Strong communication, influencing and relationship skills
- High levels of energy, drive, enthusiasm with a passion for self-development and being an active and supportive member of a high performing team
