Head of Property Services

Panoramic Associates are currently supporting a leading housing provider in their search for a Head of Property Services. This role offers the opportunity to lead and shape the delivery of responsive and voids maintenance services, ensuring homes are maintained to a high standard while driving service improvements and operational efficiency.

Key Responsibilities:

• Lead the Property Services Department, ensuring the delivery of high-quality repairs and maintenance services.
• Manage supplier and contractor relationships, overseeing procurement and tendering processes.
• Ensure compliance with Health & Safety legislation and collaborate closely with internal teams.
• Drive service improvements through customer engagement, complaint analysis, and KPI monitoring.
• Oversee budgets for responsive and void maintenance, ensuring financial control and efficiency.
• Act as the technical lead, supporting customer contact centres to ensure swift resolutions.
• Provide leadership within the Wider Leadership Group, contributing to the organisation's strategic objectives.
• Monitor and manage void properties to minimise rent loss.
• Report on key performance indicators to senior leadership and committees.
• Participate in an out-of-hours emergency escalation rota alongside other senior leaders.

Requirements:

• Significant experience or a qualification in construction or asset management.
• Extensive management experience in asset management, repairs, and maintenance.
• Proven ability to lead, motivate, and build high-performing teams.
• Strong commercial acumen and budget management experience.
• Excellent negotiation, interpersonal, and communication skills.
• A full UK driving licence and access to a vehicle.
• Candidates must be willing to work from one of our five offices: Bradford, Peterborough, Camberley, Stockton, or Burnley on a rotational basis for at least two days a week.

Desirable:

• Experience in health and safety compliance within property maintenance.
• Knowledge of procurement and contract management frameworks.
• Familiarity with asset management systems and property maintenance software.
• Passion for environmental sustainability and achieving net-zero targets.

Working Arrangements:

We typically operate with flexibility; however, this role requires visibility and presence in our offices, particularly during the first 12 months. Candidates should expect to be physically present in Bradford, Peterborough, Camberley, Stockton, or Burnley for at least two days per week to support team collaboration and service delivery.

This is an excellent opportunity for a senior property professional to make a lasting impact within a forward-thinking organisation.

If this sounds suitable for you, or someone you know, please send an updated CV and contact number to Sean Cloherty at Panoramic Associates so we can discuss further.