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Lead Service and Support Coordinator

MorePeople
Posted 23 days ago, valid for 3 days
Location

Peterborough, Cambridgeshire PE7 3HH, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • This office-based leadership role is ideal for engineers from the food or liquid manufacturing industries or those with an industrial/mechanical background looking to transition from hands-on work.
  • The position involves partnering with the Service & Support Manager to manage the maintenance department and lead a team of Service & Support Coordinators.
  • Candidates should have proven team management skills and experience leading teams, with a preference for those who have worked as Lead Service Coordinators.
  • The job requires a strong communicator with a proactive approach to problem-solving and a desire to step into a leadership position.
  • The salary for this role is competitive, and candidates are expected to have a background in engineering along with relevant experience.

Are you an engineer from the food or liquid manufacturing industry, or do you have an industrial/mechanical background, are you looking to step away from tools and transition into an office-based leadership role? This newly created position, driven by business growth, offers the chance to work closely with the Service & Support Manager to help run the maintenance department and manage a team of Service & Support Coordinators. We're looking for a candidate with strong team management skills and prior experience leading teams, who is ready to support and guide a growing department.

Whether you're transitioning from a hands-on role or you're an experienced Lead Service Coordinator seeking an exciting new challenge, we want to hear from you.

Main Responsibilities

  • Partner with the Service & Support Manager to ensure smooth and efficient management of the maintenance department.
  • Lead and support a team of Service & Support Coordinators, drawing on your team management skills to provide mentorship, direction, and hands-on guidance.
  • Develop and implement departmental procedures to drive efficiency, consistency, and high-quality service.
  • Play a key role in shaping the future of the service department by introducing growth-focused strategies and overseeing their execution.
  • Travel to Doncaster once a week to support the on-site team.

Required

  • Background in engineering within food, liquid manufacturing, or industrial/mechanical industries.
  • Proven team management skills and experience leading or supervising teams.
  • Desire to step into a leadership position.
  • Experience as a Lead Service Coordinator or in a similar role overseeing service teams is preferred but not essential.
  • A strong communicator with a "can-do" attitude and proactive problem-solving abilities.

Location

Peterborough, office-based role (travel to Doncaster at least once a week)

Working Hours

Monday - Friday, 8:30 AM - 5:00 PM or 8:00 AM - 4:30 PM (30-minute lunch break)

How to Apply

If you are interested, please apply below, alternatively, contact Sandra on or

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.