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Lettings Advisor
£31,030.48 per annum
Hybrid, with a weekly presence in either our Rushden or Peterborough office
Permanent, Full Time
Are you someone with a keen eye for detail and enjoy working in a fast-paced environment, looking for an exciting new role within an organisation committed to improving lives? Are you customer focused and wanting to develop your career in the Social Housing sector? If so, our client’s Lettings Advisor role could be the perfect job for you…
They are a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both their colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for their customers, their Lettings team are critical to supporting customers to finalise their tenancy agreements with the Group, and then reallocating the property to their future customers.
As a Lettings Advisor, you will be helping to allocate properties and deliver a detailed and tailored pre-tenancy package to new customers. Further key responsibilities are listed below:
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Arrange, and conduct pre-tenancy interviews for customers who have been provisionally allocated to one of their homes.
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Process succession, assignment and mutual exchange applications in line with policies and procedures.
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Manage and comply with all timescales, always looking to minimise the time taken to re-let their homes and reduce void costs.
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Liaise with external stakeholders such as Local Authority Lettings and Nominations Schemes to re-advertise and allocate their empty homes.
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Hold potentially difficult conversations with our customers in line with their lettings policy.
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In order to be successful in application for our Lettings Advisor role, you will have excellent knowledge of IT applications (e.g. Microsoft Office), some understanding of social housing, you will be organised, able to prioritise workload and work with internal and external partners to deliver an efficient letting service.
Their Lettings Advisor role operates in a hybrid capacity, contracted to 36.25 hours per week. To them, this means a minimum of 1 day p/week spent in either their Rushden or Peterborough offices for collaboration with colleagues across the Group, with the remainder of the week working from home (subject to business needs - they are open to discussion around how this is built into working weeks).
This is a hugely exciting time to join the Group - not only are they continuously striving to achieve better results for their customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Their Lettings Advisor opportunity will help to improve the lives of their customers and their homes. They offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry.
What you receive from them
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A competitive 28-day annual leave entitlement plus bank holidays
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Pension Scheme with contributions matched by us up to 8.5%
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Life Cover of three times your annual salary (as part of pension scheme membership)
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Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine
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Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
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Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
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Free Eye Tests
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Free flu vaccinations
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Investment in your personal development through our extensive learning and development opportunities.
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Professional subscription for membership fees relating to your role, paid for by them
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Family friendly, carers leave plus other paid leave
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Long Service Awards
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Carers Networking Group and resources to support Unpaid Carers
Vetting Requirements
The important things - They can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Original proof must then be provided by day one upon successful candidature).
Naturally working with their customers they need to complete pre-employment checks before you join them. This role is conditional upon receipt of two satisfactory references (one from your current employer). They also need you to tell them what you have been up to as a minimum over the past 5 years in terms of employment history. They recognise, welcome and support that everyone’s employment history is unique and can be different. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.
They are committed to safeguarding, promoting the welfare of adults with care and support needs and expect all colleagues and volunteers to share this commitment. This position is subject to a DBS Check.
Equal Opportunities
As an equal opportunities’ employer, the Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
They pride themselves on looking after their colleagues and as part of their commitment they are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.
They aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Group.
