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- Get full training and development
- A good understanding of estate agency business
- Fast paced, fun environment
- Regular team meetings
- Full company briefings
- A career pathway
- Act as a central point of contact managing the effective resolution of queries from clients and staff
- Provide expert advice to branch and customers particularly in relation to the implications of relevant legislation.
- Maintain central register of contractors and ensure that they have the correct qualifications
- Oversee customer service ensuring works and renewals are carried out in a timely manner and monitor chasing up invoices and inspection of works and Tenancy Agreements
- Monitor workloads in order that deadlines are met and service levels are adhered to.
- Assist with complicated cases and tenancies advising PC, Landlord and Tenant of options along with liaising with LSC and branch
- Full UK Driving License and access to own vehicle
- Strong customer service skills and confident communicator
- Good team player
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
