Business Development Manager

My Prestigious Client is seeking an experienced and dynamic Business Development Manager to join their team. This role offers an exciting opportunity to drive growth, secure new business, and manage complex service processes within their organisation.

Key Responsibilities:

Develop and maintain strong relationships with organisations and clients to ensure high service levels
Negotiate and win new business through effective appointment and meeting management
Handle complex claims processes, complaints, and queries, providing support with communications across the Group
Conduct root cause analysis for identified issues and work towards resolution
Influence improvements in internal and Group procedures to enhance business function and customer experience
Review and develop Policy Documents and Service Level Agreements
Maintain up-to-date client records with ongoing communication information
Work to deadlines and process multiple complex issues concurrently in a fast-paced, customer-facing environment
Gain proficiency in company products and services, using data analysis techniques to support decisions
Stay current with industry developments and internal/external influences that could impact performance and processes
Understand how the role and processes interlink with other areas of the Company
Assist with business-related projects for the Directors

Qualifications and Skills:

Proven experience in securing new business and service management
Strong communication skills, both verbal and written, with the ability to handle sensitive communications
Experience in managing people and procedures
Excellent organisational and prioritisation skills to meet deadlines
Confidence in decision-making based on experience and research
Professional approach to represent the Company to all customers and organisations
Ability to work in a fast-paced environment and build relationships effectively
Thorough understanding of complex issues associated with policy and process

Additional Requirements:

Stay informed about current processes and services offered by the company
Remain aware of changes to legislation by the Financial Conduct Authority (FCA)
Cascade information and legislative changes to work colleague's

This position offers a great opportunity to apply your expertise, influence key developments across the wider Group, and contribute to our organisation's continued success. If you are a results-driven professional with a passion for business development and excellent relationship-building skills, we encourage you to apply.

Join My Clients team and play a crucial role in shaping their company's future growth and success!

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Brook Street NMR is acting as an Employment Agency in relation to this vacancy.