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Job Title: Aftersales Manager
Location: Peterborough
Our client, a well-established Motor Dealer Group, is offering an exciting career opportunity for an Experienced Aftersales Manager.
An ideal role for someone who has a track record of success at this level in a large Main Dealer environment.
What is on Offer:
- Salary: £45,000 plus bonus
- Family First - Benefit from their Enhanced Parental Statutory Leave, giving you more time to bond with your loved ones.
- Celebrate - Take your birthday off with Paid Birthday Leave - On us!
- Stay Healthy - Their enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).
- Wellbeing At Your Fingertips - Access to Help@Hand for quick and easy Online GP services, 24/7 access to our Employee Assistance Programme, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
- Peace Of Mind - Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
- Exclusive Discounts - Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases. Drive with confidence and savings!
Role and Responsibilities:
As an Aftersales Manager, you will be an integral member of the Aftersales Team. Your key responsibilities will include:
- Leading your departments in a clear, considered, and appropriate manner, in line with the Groups Vision, and building an accountable and progressive business unit.
- Meet key performance indicators and targets for the service and parts departments
- Look for opportunities to increase efficiency of the Aftersales operation and increase recovery rates
- Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
- Work with team to develop understanding and implementation of customer focussed environment, setting clear objectives/targets
- Respond promptly to any customer complaints and ensure timely and correct resolution
- Liaise with external companies to ensure good working relationships are developed
- Maintain rigorous control of Department costs, stock and budget
- Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
- Recruit, coach and appraise team to ensure they are operating to full potential
o Ensure that company standards are followed in relation to control of funds, premises, vehicles, and other company resources
o Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with.
Why Choose Us:
Work with a reputable and successful recruitment company that prides itself on providing courteous and honest service. Your efficiency, skill, and attention to detail, combined with our supportive work environment, will contribute to your success and professional growth.
How to Apply:
Ready to take the wheel of your career? Seize this exciting opportunity by submitting your resume and a cover letter highlighting your relevant experience. During the interview process, we'll work together to identify the perfect salary and bonus package tailored to your skills and contributions.
Embark on a journey with us, where your expertise meets opportunity!
Ready to rev up your automotive career? Click "Apply" now to fast-track your journey and be part of the excitement in Peterborough. For more details or to discover equally thrilling opportunities across the UK, rev your engines and reach out - we're here to fuel your success.
Who are you applying to?
Recruitment Boutique has been delivering exemplary recruitment solutions to the automotive industry since 2014, establishing a reputation for professionalism and excellence. Our strong and enduring relationships with clients and candidates nationwide speak volumes about our commitment to excellence. If you're a skilled and experienced professional we want to connect with you! Rest assured, when you engage with us, you're not just dealing with a consultant; you're connecting with a person who values your expertise.
Due to the high volume of applications, we can only respond to candidates who meet the specific criteria for the current vacancy. Your CV will be securely stored in our database, and we'll reach out when suitable opportunities align with your profile. Your trust is essential to us, and we will never forward your CV without your explicit permission. Let's embark on a journey to explore exciting possibilities together!
