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Purpose of the Role
To effectively undertake a range of cleaning duties in line with the Housekeeping Specification to ensure that all areas (front-of-house, back-of-house, external) of Queensgate Shopping Centre are consistently clean and presentable.
Key Responsibilities
To undertake a range of cleaning duties to the standard specified within the Housekeeping Specification, inclusive of:
- Reporting and reacting to incidents (such as spillages) as and when required.
- Cleaning interior and exterior touchpoints, surfaces, furnishings, fixtures and fittings.
- Cleaning interior and exterior floors and floor coverings.
- Cleaning washroom areas inclusive of toilet appliances (i.e. toilets, sinks, etc), also replenishing consumables (i.e hand-soap, toilet tissue, etc).
- Removing waste from internal and external areas; segregating and disposing of this in a suitable manner.
- Removing sharps / biohazards as an when required; disposing of these in a suitable manner.
- To escalate any incidents on-site to the Shift Leader / Operations so they may be rectified immediately.
- To undertake any other reasonable duties/request that commensurate with this position as designated by the Shift Leader / Soft Services Cleaning Manager / Facilities Manager / Client / Company.
Health and Safety
- To take reasonable care of your own health and safety.
- To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.
- To not interfere with, or misuse anything that's been provided for your health, safety or welfare.
- To report any accidents/incidents that your are involved within (personal or third-party) to your line manager immediately.
- To report any injuries, strains or illnesses you suffer as a result of doing your work activities to your line manager immediately.
- To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering an injury.
- To inform your line manager if you take medication may have an impact on your safety and that of others (i.e drowsiness, confusion, sight I hearing impairment, etc.
- To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.
- To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
- To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.
Other
- To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Queensgate Shopping Centre.
- To work in accordance with site policies and procedures.
- To liaise and communicate with other colleagues as needed.
Person specification:
- Able to lift and carry heavy equipment, furniture, rubbish.
- Able to wear personal protective equipment as supplied.
- An effective communicator with a good understanding and speaking of English.
- Able to plan and priorities’ workload to ensure objectives are achieved on time.
- Able to identify problems and take appropriate action where necessary to resolve.
- Able to follow instructions on the use of cleaning materials and machinery.
- Able to attain a consistent standard of service in cleaning duties.
- Enjoys and is able to work constructively as part of a team.
- Able to adhere to manual handling and health and safety regulations as required.
- Flexible approach to work.
- Appreciates that projects need to be completed; effective and efficient Time management of self and duties.
- Methodical approach with an ability to work under pressure.
- Uses judgement to know when to ask for help and guidance.
- Takes responsibility for own work and demonstrates initiative.
- Records information accurately and pays attention to detail.
- Builds appropriate professional, friendly and accessible relationships with line managers, colleagues and tenants.
Skills, Knowledge and Experience
- Experience of working in a fast-paced, customer-facing environment.
- Previous cleaning experience within the retail (or similar) industry.
Working Hours - 37.5 HRS / Week – 4 On, 2 Off Roster Pattern – Varied Shift Times (06:00 – 14:00 & 14:00 – 22:00)
Salary - £11.45 / HR
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Please see our Benefits Booklet for more information.
