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- Gathering customer support tickets
- Liaise with customers by telephone/Teams to provide information or trouble shooting
- Make outbound calls to facility managers proactively asking questions or offer help/training
- Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
- Identify opportunities to make improvements to business processes, make recommendations and action plans
- Fluent in French or another European language would be beneficial
- Technical Work-related background is required
- Ability to communicate by telephone in a clear and professional manner
- Strong technical aptitude and critical thinking
- Excellent customer service skills
- Intermediate computer skills: Outlook
- Familiarity with the use of Smartphones using IOS and Android operating systems
- 37 Hours a week Monday to Sunday 8am until 6pm on a rota basis to cover the business needs once you are fully trained
- Free parking
- Office based. There is scope to go hybrid once fully trained
- 4 x death in service cover
- Private Medical Insurance (BUPA – Individual cover)
- Medicash (Health Cash Plan) – individual + up to 4 children)
- Salary Sacrifice Pension Scheme
- 2 days per year to take part in volunteering activities for a local charity of your choice
