Customer Account Executive

Central Employment are working with an established global distribution organisation based in County Durham, as they look to appoint a Customer Account Executive.

Customer Account Executive job profile:
As part of a busy and mutually-supportive Customer Services team, the role is key to building and maintaining great customer relationships, handling new orders, queries and major projects.

Key duties of the Customer Account Executive:

• Respond to incoming contacts from customers via telephone, website and email
• Maintain and further develop relationships with existing customers
• Accurately determine the order needs of customers
• Liaise with other departments including Accounts, Purchasing and Warehouse in relation to satisfying Customer Orders and handling queries
• Work with team members to ensure all customer needs are covered
• Work with external Sales staff to help process their quotations, orders and queries
• Undertake products training as and when required
• Process information via our computerised order processing and accounts system
• Create presentation documents in relation to orders/quotations using Microsoft Office programs
• Maintain accurate records of contact, project requirements and customer requirements

Essential experience:

• You will need to be an experienced B2B customer services professional with a minimum of 2 years' experience in a similar role.
• You will also need to have excellent communications skills as you will be dealing with customers at all levels of organisation size and sophistication.
• The role involves processing a lot of detailed information and each project will be different, so you will need to be adaptable and capable of retaining knowledge.