- Managing a portfolio of around 300 accounts across diverse sectors, ensuring customers are up-to-date with payments
- Engaging directly with clients, resolving queries and chasing debts via phone, email and letter
- Working collaboratively within a team of 3 credit controllers
- Handling the accounts email inbox and dealing with any queries
- Raising credit notes, allocating cash to correct accounts
- Negotiating and agreeing payment plans for collection of arrears
- Putting accounts on hold if payments aren’t met
- Performing credit checks on customers
- Previous experience in a similar role, such as Credit Controller / Credit Control Clerk / Accounts Receivable Clerk / Accounts Assistant / Finance Assistant / Customer Service Advisor / Customer Service Representative / Sales Ledger Clerk
- Confidence in communicating with customers and maintaining excellent customer service
- Working knowledge of credit control processes
- Study support to keep you progressing in your career
- Life insurance package
- Employee discounts on premium products
- Free, onsite parking
- Christmas shutdown
- Early finishes on FridaysÂ
- Career development opportunities