Customer Service Advisor

Customer Service Advisor

Location: Petersfield
Salary: 24,000-29,000 + Commission

Hours: 40 hours 5 days a week including 2 Saturdays a month. Shift: 9am-5:30pm

My clients who are luxury retailer of bedroom and household furniture are seeking a Customer Service Advisor to join their friendly team in Petersfield. You will be responsible for delivering an excellent service to all customers, maximising sales opportunities and ensuring a smooth process from start to finish. To apply for this role you will have proven customer service experience and have the ability to build rapport naturally.

Key Responsibilities:

Engage & respond to customer enquiries in a timely manner, understanding their requirements and providing accurate product information to help them select the right products - you must be confident face to face, by phone, on email and live chat

Write accurate detailed sales quotations in a timely manner

Proactively manage enquiries to convert leads into sales

Act as a brand ambassador, delivering a positive customer experience at every touch point

Resolve customer complaints and issues effectively with a positive attitude both verbally and written

Manage order fulfilment, working closely with suppliers and delivery teams

Stay informed about product updates, promotions and company news to provide accurate information to customers

Maintain detailed records of customer interactions and transactions in our database.

Review and update reports and spreadsheets to keep orders on track

Update and maintain sales literature, our e-commerce website and retail POS system (training will be given across all systems)

Key Skills & Experience:

Previous experience in a customer facing role

Excellent verbal and written communication skills, as well as impeccable attention to detail

Good numeric and negotiating skills

Able to learn quickly, and retain, a great depth of product knowledge

Passion for pleasing customers and delivering exceptional customer service

Highly proficient in using computer systems and software applications including a working knowledge of excel

A positive attitude, strong problem-solving skills, and the ability to work as part of a team are essential attributes for success in this role.

Benefits

Competitive salary + Commission structure (salary based on experience). Commission is uncapped and would increase with experience and ability.

31 days holiday (including bank holidays) in first year (up to 33 days with service)

Generous employee store discount

Free parking

Comprehensive training