Back to searchCustomer Service Advisor
V3 Recruitment
Posted 2 days ago, valid for a month
Petersfield, Hampshire GU322EW, England
£24,000 per annum
Full Time
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Sonic Summary
- This role is based in Petersfield at the client's new Head Office and requires previous office-based Customer Service experience.
- The position involves taking ownership of customer service and admin activities, ensuring high quality standards in order entry.
- Responsibilities include communicating with customers via phone and email, processing orders, and providing updates on delivery information.
- The role requires candidates to be confident, organized, and able to manage a busy workload efficiently, while being flexible to support the team.
- The salary for this temporary position is £24,000 per annum, and candidates should have relevant experience in customer service.
This role is based in Petersfield in our clients brand new Head Office. This is a very busy role, we are looking for confident, organised and eager individuals with previous office-based Customer Service experience.
Overview
You will take ownership of a range of customer service and admin activities. Responsible for delivering and maintaining the highest quality customer service standards, executing fast and accurate order entry. In addition, you will represent the company via phone and email communication of the highest standard.
Role & Responsibilities
Communicating with customers via telephone or email to process new orders, providing lead times and delivery information
Proactively contact customers to update them on awaiting orders
Answer customer enquiries via telephone and email
Plan, prioritise and maintain a busy workload efficiently
Responsible for order follow-up and processing returns
Responsible for your own customer accounts and attending internal Service meetings
Work closely with other departments to ensure customer's service needs are exceeded
Be flexible and supportive to the rest of the team and offer help where needed, especially during peak periods
Anything else within reason requested by the management team
Hours of work Monday - Thursday 8am - 5pm
Friday 8am - 4pm
£24,000 per annum
Temporary but could become permanent
