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Operations Manager - Required for this travel management company, looking after a 13 person sales support team who look after both corporate and leisure clients. They are looking for an experienced team leader or manager who is working for a TMC but will consider someone who has worked in leisure travel. Galileo or Amadeus is a must, hybrid with 3 days in the office in Hampshire and they will a fantastic salary DOE plus great benefits.Operations Managers Duties
- You will be managing the day to day duties of a team of BTCs, ensuring that it runs smoothly and addresses issues promptly
- Monitor service levels and SLAs
- Handle client and supplier complaints
- Provide feedback on training needs
- Authorise absence, help with recruitment, track sickness etc
Operations Managers Skills Required
- Minimum of 2 years management experience ideally within a TMC
- Ideally familiar with Galileo but will consider Amadeus OR Sabre
- Proactive and positive
- Strong knowledge of travel products including rail, hotel programmes and car hire
- Able to come into an their Hampshire office 3 days per week
Additional information
- Great salary and benefits
- Incentives and social events
