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Rapidly growing market leader in commercial/vehicle sales and leasing, are seeking a Customer Service/Sales Administrator to join them. The ideal candidate will be responsible for providing administrative and customer service support to the sales team. This is an exciting time to join, during this period of high growth, where there are succession plans in place and opportunities to grow and develop your career.
Working Monday to Friday, flexibility to work either 8.30am - 5pm or 9am - 5.30pm. Free onsite parking, quarterly bonus, performance incentives, modern re-furbished offices, free breakfast, teas and coffees, socials for those who wish to join in, casual dress, up-beat high energy working environment, smart high tech technology, discounts on various outlets, starting 22 days holiday.
Their success speaks for itself, Sunday Times Top 100 - company (ranked 3rd by sales) in 2024.
Please note, there are limited public transport routes to their offices, therefore you will need to be able to drive, or be on the X4 Bristol to Portishead bus route.
The successful candidate needs to be proactive and comfortable getting on the phone and speaking to people, you will be the first point of contact for customers, providing exceptional support and assistance throughout their van leasing or purchasing journey. This role requires excellent communication skills, handling inbound and outbound customer calls efficiently and professionally.
If you are motivated by earnings then this is an advantage as you will be eager to earn the attractive quarterly bonus! This is not a call centre and this is not a sales role, the vehicles are sold via the sales team, however, the role of the Customer Service/Sales Administrator is to keep in contact with the customer and the dealership to keep on track of the process to ensure the vehicles are delivered as scheduled.
Duties of the Customer Service/Sales Administrator include:
- Handle inbound and outbound customer calls, emails, regarding van leasing and purchasing options.
- Process customer information, and ensure all documentation is complete and accurate.
- Resolve customer issues in a timely and professional manner, escalating complex cases to the Team Leader when necessary.
- Maintain up-to-date knowledge of company products, services, and promotions.
- Collaborate with sales, finance, and logistics teams to ensure smooth and efficient customer transactions.
- Update customer records and manage customer interactions using the company’s CRM system.
- Follow up with customers post-transaction to ensure satisfaction and address any further questions or concerns.
- Contribute to continuous improvement initiatives to enhance the overall customer service experience.
Skills required:
- Excellent communication and customer service abilities
- Proficient in Microsoft Office Suite (Outlook, Word, Excel)
- Strong administrative and organisational skills
- Experience using CRM would be advantageous
- Attention to detail and accuracy
- The ability to develop working relationships
- Be able to work under pressure
- Fluent in English, both written and verbal
Experience within the motor trade is not required however previous experience in an administration or customer service related role is desired.
The role would be easily accessible for applicants who live in the following areas, Ham Green, Pill, Portishead, Clevedon, Shirehampton, Nailsea, Westbury-on-Trym, Clifton, Abbots Leigh, Bower Ashton, Long Ashton, Backwell, Ashton Gate, Hotwells, Weston-Super-Mare, Clapton in Gordano, Yatton, North Somerset, Easton in Gordano, Severn Beach, Avonmough.
If you meet these requirements and are looking to develop your career in sales administration, we would love to hear from you. Apply now to join a dynamic team!
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
