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Permanent - NG16 area
30k
Responsibilities:
- Lead/support customer performance reviews to strengthen relationships and monitor performance.
- Handle customer queries, complaints, and escalations, raising concerns with the Account Manager as needed.
- Assist production controllers in setting and achieving customer account objectives.
- Manage the internal sales manifest and support the team in meeting weekly targets.
- Maintain and distribute Customer Scorecards, working with the Account and Production Managers to develop recovery plans.
- Update ERP systems with customer order changes (delivery dates, quantities) to ensure accurate production scheduling.
- Coordinate awareness of new product introductions and sales opportunities relevant to customer accounts.
- Maintain accurate electronic order books, ensuring records align with customer requirements.
- Collaborate across departments to achieve company and customer objectives.
- Support compliance with UK export regulations, conduct internal audits, and assist with corrective actions if needed.
- Engage in continuous improvement initiatives to enhance company performance.
- Ensure Health & Safety compliance in line with company policy and legislation.
- Track and record delivery performance to customers.
- Perform any other duties as required.
Key Skills :
- Experience managing customer accounts and conducting business reviews (preferred).
- Strong verbal and written communication skills.
- Proficiency in Word, Excel, email, and MRP/ERP systems.
- Ability to multitask, prioritise, and work under pressure.
Please click to apply or call (phone number removed) opt 3 alternatively please email your CV to (url removed)
