Support Specialist

• Location: Plymouth
• Salary: £30,000 per annum
• Hours: Full Time – 35 hours per week

Attention: Are you ready to elevate your career? My client is seeking a Support Specialist to join their dynamic team, providing unparalleled support and expertise in the servicing department.

Interest: As a Support Specialist, you will be the cornerstone of their operations, ensuring the seamless handling of complex queries and supporting the loan processing team with intricate applications. Your role is crucial in facilitating the smooth operation of their business, directly impacting their success and growth.

Desire: Imagine yourself in a role where every day brings new challenges and opportunities to excel. You will collaborate closely with Business Development Managers, marketing teams, and other specialists to deliver exceptional service. Your expertise in financial transactions, problem-solving, and communication will make you a vital asset to the team. With responsibilities ranging from handling external inquiries to supporting internal teams, your work will be diverse and impactful.

Qualifications and Skills Required:

• Strong knowledge of applicant, loan, and product criteria.
• Experience in a regulated environment.
• Proficient in Microsoft Office (Word, Excel & Outlook).
• Previous experience in a telephone-based customer-facing role.
• Excellent communication and problem-solving skills.
• Confident in decision-making and a collaborative team player.
• Attention to detail and focused on accuracy.
• Preferred: experience in business development and relationship building

Responsibilities:

• Manage complex pre-application queries.
• Assist with escalated issues such as flood checks and loan processing queries.
• Provide training and support to Loan Processors and Sales Administrators.
• Maintain and update a knowledge base to assist Support Admin and processors.
• Offer insights into broker trends and needs to stakeholders and management.
• Assist in the preparation of weekly/monthly reports and support referral clinics.

Benefits:

• Competitive salary with performance-related bonuses.
• Opportunities for professional development and continuous learning.
• A supportive and collaborative work environment.

Action: Ready to take the next step in your career? Apply now to become a Support Specialist and join a team that values dedication and expertise.