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Job Title: Customer Assurance Assistant
Salary: 14.06 P/H PAYE Inclusive of Holiday Pay | 16.17 P/H LTD Umbrella
Hours: 37 Hours Per week
Type: Temporary Ongoing
Location: Plymouth, PL6
Start Date: ASAP
Work Pattern: Monday - Friday
We are seeking a motivated and detail-oriented Customer Assurance Assistant to join our client's Customer Experience and Assurance Team. This role is crucial in transforming customer service and ensuring high-quality support within the organization.
Key Duties and Responsibilities:
- Accurately record all customer contact, including complaints, compliments, and Councillor/MP enquiries, and forward them to the appropriate Investigating Officer.
- Monitor responses to customer contact, ensuring all communication between the organization and the customer is properly recorded, and targets are met.
- Perform complaint satisfaction surveys to enhance the customer experience, providing valuable feedback for service improvements.
- Assist in the coordination and delivery of staff training on service delivery developments within the team.
- Provide excellent customer service both face-to-face and over the phone, handling a variety of enquiries from internal and external stakeholders.
- Ensure accuracy in completing Excel spreadsheets and collating information.
- Handle multiple tasks efficiently in a fast-paced reception area, ensuring flexibility to meet the demands of a busy environment.
Qualifications and Experience:
- Proven experience in an office environment, ideally in a customer service role.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
- Experience in maintaining accurate records and working with spreadsheets.
- Demonstrated ability to multitask and prioritize in a busy reception or customer service setting.
If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
