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Customer Service Advisor - Plymouth

Reed
Posted 8 days ago, valid for 11 days
Location

Plymouth, Devon PL7 1RF, England

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A Customer Service Advisor position is available in the Complaints Department located in Plymouth.
  • Candidates should have prior experience in a Customer Service role and be comfortable in a contact center setting.
  • The role requires providing first-time solutions to customers via telephone and email while maintaining quality service.
  • The pay rate is £12.97 per hour for Monday to Saturday shifts and £14.00 per hour on Sundays.
  • The contract is temporary for up to 12 weeks, with around 37.5 hours of work per week, starting on 23/09/2024.

We are now recruiting for a Customer Service Advisor to join our Complaints Department in Plymouth.

As a customer service advisor you will be able to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.

What experience do I need?

  • A previous background or experience in a Customer Service role
  • Experience of using computer systems
  • Be self motivated and able to work as part of a team

Start date: 23/09/2024 Pay rate: £12.97 per hour for Monday - Saturday shifts, £14.00 per hour on a Sunday.Location: Plymstock, PlymouthTemp Contract: Up to 12 weeks (with potential for this to be extended)Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday, and 9am – 4pm Sunday. 

If this role sounds perfect for you, click Apply Now. Once you have clicked apply, you will be contacted in due course by an internal recruiter who will run through the next stage of the hiring process with you.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.