Customer Service Advisor

Simon Lincoln Recruitment Solutions

Posted 3 days ago, valid for a month

Plymouth, Devon PL2 1PH

Part Time

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Sonic Summary

This ongoing temporary contract position requires a commitment from Monday to Friday, with hours from 9.00 am to 5.30 pm.
The role focuses on maintaining high levels of customer service and involves dealing with enquiries from customers and visitors through various communication channels.
Responsibilities include assisting with open days, carrying out viewings, setting up events, and handling complaints to improve services.
Candidates should have at least 1 year of relevant experience and must comply with Health and Safety practices while also responding to emergencies.
The salary for this position is £25,000 per annum.

PLEAE NOTE: THIS IS AN ONGOING TEMPORARYCONTRACT.

Monday - Friday

Hours 9.00am - 5.30pm

Duties

To ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery.
To deal with enquiries from customers and visitors to properties, providing appropriate advice and information, through email, website, telephone and in person.
To assist on open days and carry out viewings.
Helping set up events
To follow the complaints procedures and to receive, log and attempt to resolve complaints received from customers with a view to the continuous improvement of our services.
To comply with Health and Safety working practice and to provide information to visitors and subcontractors
To respond to emergencies, both during and out of working hours, in a professional and diligent manner.
To provide administration assistance to the Property Manager
To work effectively under your own initiative and within a small team of committed and conscientious colleagues to achieve the objectives of the Corporate Goals.

Embed customer involvement by involving and consulting customers to find ways to shape, improve and deliver services to meet their needs and to promote the student experience within our halls through entertainment and involvement.

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