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Plymouth (On-Site) | £25k - £28k
Your New Company:Join a dynamic MSP in Plymouth, where you'll be part of a dedicated team providing top-notch IT support.Your New Role:
- Diagnose and resolve software and hardware incidents across various operating systems and applications.
- Assist users with IT-related incidents and take ownership of issues to implement fixes, escalating when necessary.
- Accurately record, update, and document requests using the IT service ticketing system.
- Install and configure new IT equipment, resolve incidents, and upgrade software and hardware.
- Maintain and troubleshoot printers, copiers, and scanners.
- Deliver first-class customer service, ensuring efficient and effective communication with both technical and non-technical colleagues.
- Create and maintain support documentation to assist customers and team members.
- Exhibit flexibility and provide cover when needed.
- Work within relevant legislation, policies, and procedures.
What You'll Need to Succeed:
- Experience in a 1st line support role.
- Good IT hardware skills.
- Excellent verbal communication skills and a highly motivated team player.
- Ability to manage changing priorities and maintain a high level of customer service.
- Cloud awareness with Office 365 and Azure; SharePoint and Google Admin experience would be advantageous.
What You'll Get in Return:
- Competitive salary of £25k - £27k (negotiable)
- Opportunity to work with a supportive and dynamic team.
- Professional development and career growth opportunities.
What You Need to Do Now:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
