IT Field Support Engineer

Department:

IT AND TECHNICAL

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Distributed Support Engineer

Location: Plymouth area, field based

Contract Type: Permanent

Salary Package: Competitive salaryplus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am - 5.30 pm Monday - Friday. On call rota, 1 in every 4

Interview Process: 2-stage process

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Key responsibilities:

• To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
• To perform desk side support to clients as requested
• Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or un-planned absence.
• Achieve KPI target of 5 visits / fixes per day.
• Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
• Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
• Carry out any other reasonable request from your line management.
• Be able to do customer rebuilds and configuration to desk.
• Will carry out AV repairs and Printer repairs.
• Participate in 24/7 coverage via a rota system.
• Respond to any requests for information from your line management in a timely manner.
• Work a certain amount of overtime when required to do so.
• To be approachable and accepting of Training requirements in relation to the role.
• To maintain the skills and knowledge required to perform the role to the required standard.
• Must be able to embrace new technologies and adapt to change.
• Company assets to be maintained in good working order and good general condition.

Skills and experience:

• Knowledge for PC, Laptop, Printer & associated peripherals operation• Certifications on HP, Dell, IBM & Sun Servers• Certification and experience of Mid-range servers • Key Clients specific procedure • Trained in Desktop/Laptop/Printers and Servers • Excellent knowledge of common software products

We are an equal opportunities employer

Committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.