Technical Support Engineer / Project Lead IT Technician with strong knowledge of Windows Server, Desktop Operating Systems, Microsoft Office / 365 Admin Centre and Azure Active Directory with good network troubleshooting skills is required for a globally renowned brand based in Plymouth, Devon, South West England.

SALARY: £40,000 - £45,000 per annum + Benefits

LOCATION: Plymouth, Devon, South West England

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 07:30 - 16:30 Monday to Thursday and 07:30 - 12:30 Friday

Occasional out of hours to support projects and service desk tickets

PLEASE NOTE: You will need a Full Driving Licence and your own vehicle as you will travel between 5 sites across Plymouth (travelling expense can be claimed back)

JOB OVERVIEW

We have a fantastic new job opportunity for a Technical Support Engineer / Project Lead IT Technicianwith strong knowledge of Windows Server, Desktop Operating Systems, Microsoft Office / 365 Admin Centre and Azure Active Directory with good network troubleshooting skills.

Working as the Technical Support Engineer / Project Lead IT Technician you will lead on IT project implementations both locally and remotely across the entire estate in Plymouth.

As the Technical Support Engineer / Project Lead IT Technician you will also be involved with supporting the IT Helpdesk / Service Desk when required, troubleshooting and resolving any technical issues relating to Software / Application / Hardware / Server and Network issues.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as the Technical Support Engineer / Project Lead IT Technician include:

Lead and implement IT projects working closely with the business and other team members

Take end to end ownership of Service Records, making sure all relevant stakeholders are adequately informed of actions undertaken

Ensure the Service Knowledge Management System is kept up to date at all times

Manage complex and high priority Service Records to both internal and external teams in line with agreed processes

Provide a customer-centric interface for all users of IT systems and external parties where applicable

Keep abreast of any new technologies that may be implemented by the business to maintain expert knowledge to uphold ability to provide support

Manage / Administer cloud services

CANDIDATE REQUIREMENTS

Previous experience of working in a busy IT department

Previous experience working in a customer facing role

Support knowledge of Windows Server and desktop operating systems and Microsoft Office

Knowledge of Microsoft 365 admin center and Azure Active Directory

Knowledge of how to troubleshoot network issues

Demonstrable analytical approach to problem solving

Excellent written and verbal communicative skills

Full clean driving license and your own vehicle - must be able to travel between 5 sites across Plymouth (travelling expenses paid back)

Desirable

Basic knowledge of Microsoft System Center

Basic knowledge of Microsoft Internet Information Services.

ITIL exposure and awareness

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12800

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