Customer Advisor

Simon Lincoln Recruitment Solutions

Posted a day ago, valid for 23 days

Plymouth, Devon PL7 1RF, England

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

This ongoing temporary contract position requires a commitment from Monday to Friday, with hours from 7 am to 7 pm on a rota basis.
The role focuses on maintaining high levels of customer service, addressing inquiries from customers and visitors, and assisting with property viewings and events.
Candidates should have at least 2 years of experience in customer service or a related field, demonstrating strong communication and problem-solving skills.
The position offers a competitive salary of £25,000 per annum, with additional responsibilities including handling complaints and ensuring compliance with health and safety practices.
The successful applicant will work both independently and as part of a small team to enhance the student experience and meet corporate goals.

PLEAE NOTE: THIS IS AN ONGOING TEMPORARYCONTRACT

Monday - Friday

Hours 7am - 7pm (Rota)

Duties

To ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery.
To deal with enquiries from customers and visitors to properties, providing appropriate advice and information, through email, website, telephone and in person.
To assist on open days and carry out viewings.
Helping set up events
To follow the complaints procedures and to receive, log and attempt to resolve complaints received from customers with a view to the continuous improvement of our services.
To comply with Health and Safety working practice and to provide information to visitors and subcontractors
To respond to emergencies, both during and out of working hours, in a professional and diligent manner.
To provide administration assistance to the Property Manager
To work effectively under your own initiative and within a small team of committed and conscientious colleagues to achieve the objectives of the Corporate Goals.

Embed customer involvement by involving and consulting customers to find ways to shape, improve and deliver services to meet their needs and to promote the student experience within our halls through entertainment and involvement.

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