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- Generating and processing service contracts, including new quotations and renewals, ensuring invoicing is accurate and timely.
- Handling queries and amendments to service contracts with efficiency and attention to detail.
- Collaborating with internal and external teams to resolve queries that may delay invoice payments.
- Ensuring adherence to service procedures, eliminating mistakes and maintaining high standards.
- Processing Advice of Calibration (AOC) documentation in line with laboratory procedures.
- Working closely with the in-house calibration team to accurately log and invoice customers’ equipment in the call management software.
- Providing exceptional customer service by answering calls and arranging service visits/installations to customer satisfaction.
- Accurately inputting and updating information in the call management software, from job logging to completion.
- Strong administration skills with a keen eye for detail and accuracy.
- Previous experience in a similar role, preferably in a busy office setting.
- Proficiency in Microsoft Office packages.
- Excellent communication and customer service skills, with the ability to adapt to varying workloads.
- Hourly rate of £11.62.
- Full-time hours for consistency and structure.
- Free parking on-site for an easy and convenient commute.
- A chance to work with an established organisation and develop your skills in a busy, supportive team environment.
- The potential for the role to extend longer-term for the right candidate.
