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We are working with a global market leading manufacturing firm based in Plymouth. Our client is looking for an experienced Customer Service Account Coordinator to join their team. Reporting to the Customer Service Manager, the successful candidate will be responsible for Improving Customer Service experience, create engaged customers and facilitate organic growth whilst taking ownership of customers issues and following problems through to resolution.
Key Role Requirements:
- All aspects of customer account management.
- Improve customer service experience, create engaged customers and facilitate growth.
- Take ownership of customers issues and follow problems through to resolution.
- Work closely with other departments to ensure a smooth transition or orders through the system to final shipment.
- Processing orders and transactions.
- Provide proactive customer outreach.
- Administrative tasks as requested.
Knowledge/Experience/Skills required:
- Experience in providing excellent customer service support.
- Experience in a manufacturing industry desirable.
- Proven experience of MS Office Suite including Excel and Powerpoint is essential
- Excellent communication skills and team working
- Good standard of English and Maths (GCSE Grade 4 minimum)
- SAP is an advantage but not essential.
- Trouble-shooting, multi-tasking and time management skills.
- Goal-orientated.
The successful candidate will be working 5 days a week on site, Monday to Friday 08:15am to 16:15pm. There is a degree of flexibility on start and finish times providing that the core working week of 37.5 hours is achieved.
If you feel you have the skills and attributes listed above for this position, and are currently looking for a new challenge, please submit an up to date CV by using the apply button below.
For an informal chat, please phone 01752 252533 and ask for Samantha Luxton. Many thanks for your interest.
