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Title: Operations Executive
Company: Ventro Group
Location: Plymouth
Ventro, Firntec and LivGreen are an exciting group of companies focused on fire-safety services and net zero retrofit. As the Team Administrator, you will work closely and effectively with the Pre-Construction Manager. This is a vital role within the business providing support and assistance to our site-based surveying team; pricing and scheduling surveys required by our clients and assigning them to the surveying team.
What you will get in return:
- Generous basic pay
- Company tech scheme
- 30 days annual leave (including BH) and ability to purchase additional annual leave
- Healthcare scheme
- Regular company events
- Cycle to work scheme
- Company reward scheme (vouchers, etc)
Duties and Responsibilities
- Managing surveyor diaries.
- Plan surveys; taking into consideration the surveyor/client location.
- Provide excellent customer service.
- Schedule and assign required surveys to surveying team.
- Organise overnight stays including booking of hotels and travel as required.
- Liaising with clients and residents and keep them updated on their survey and its progress.
- Sending out resident letters; surveying date/surveyor name to be included.
- Communicate with surveying team via phone, emails, and WhatsApp.
- Establish and maintain positive relationships with staff, clients, and residents.
- Complete full cost estimates; providing accurate and timely estimations.
- Researching item costs including materials, labour, equipment etc.
- Review architectural plans - including floor plans.
The successful candidate must:
- Experience of delivering exceptional customer service and will continuously work to provide a customer first culture
- Previous administration/scheduling experience beneficial
- Good Communication skills
- Organised
- Attention to Detail essential and ability to prioritise workload
- Ability to work well under pressure and within given timescales.
If you would like any further information prior to applying please get in touch with Imogen.
Ventro Ltd values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Note: Ventro prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible. We do not accept speculative CVs and no fee will be applicable if sent.
