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Are you passionate about delivering world-class customer service and ready to take on an exciting challenge in a dynamic team? Join my client’s Customer Service team where your skills and dedication will truly make a difference!
Reporting to the UK Operations Services Manager, you will provide 1st-line support and updates to customers, managers, and internal stakeholders, while ensuring that every customer interaction exceeds expectations.
The role of the Customer Service agent will include:
- Coordinating and scheduling reactive breakdowns, installations, decommissions, and other service tasks.
- Managing travel and accommodation arrangements for staff.
- Handling key administration tasks to keep operations running smoothly.
- Collaborating with a small, flexible team in a supportive and fast-paced environment.
- Ensure accurate data entry in the service management system.
- Prepare customer quotes and process purchase orders for chargeable jobs.
- Track job progress to meet Service Level Agreements (SLAs).
- Provide phone support to engineers in the field.
- Allocate work to engineers effectively, ensuring compliance with health and safety policies.
- Organise travel and hotel bookings, maintaining cost efficiency.
Skills and experience required for the Customer Service agent include:
- Excellent interpersonal and customer service skills with proven experience.
- Proficiency in the Microsoft Office Suite - database experience is preferred.
- Strong multitasking and organisational abilities with a keen eye for detail.
- A team player with a positive 'can-do' attitude.
- Ability to think proactively and solve problems effectively.
- Good geographical knowledge is advantageous.
Benefits: Holiday 28 days (inc bank holidays) plus your birthday, Life assurance 4 x annual salary. Pension after 3 months, access to discounts, free onsite parking, health and wellbeing and access to Employee Assistance Programme.
Ready to apply? Don’t miss out on this opportunity to contribute to a growing organisation—send us your application today!
Wild Recruitment Limited t/a First Recruitment Services are acting as an employment agency in relation to this vacancy.
