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This position involves providing excellent customer service support, based in Polegate. The role requires a dedicated individual ready to contribute positively to the Customer Service team.
Client Details
The employer is a reputable organisation within the manufacturing industry. They hold a significant presence in the market and are renowned for their commitment to quality and customer satisfaction.
Description
Responsibilities for a Customer Service Support
- Handle customer inquiries and complaints with a professional and friendly approach.
- Provide accurate, valid and comprehensive information by using the right methods/tools.
- Follow up to ensure resolution and customer satisfaction.
- Keep records of customer interactions, process customer accounts and file documents.
- Collaborate with the team to reach team goals.
- Meet personal/customer service team targets and call handling quotas.
- Take the extra mile to engage customers and maintain a positive customer experience.
Profile
A successful Customer Service Support should have:
- A strong track record in customer service or support roles.
- Excellent communication and interpersonal skills.
- Strong phone contact handling skills and active listening.
- The ability to adapt/respond to different types of characters.
- Competence in MS Office and customer service software.
Job Offer
- An estimated salary range of £24,000.
- A hybrid working model offering flexibility.
- A vibrant and supportive company culture.
- Opportunities for professional development within the manufacturing industry.
- Generous holiday leave.
