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Key Responsibilities:
- Point of Escalation: Act as the escalation point for complex service tickets, ensuring issues are resolved promptly and efficiently.
- Client Onboarding: Handle client onboarding infrastructure requirements with minimal guidance, ensuring seamless implementation and setup.
- Customer Service: Provide exceptional customer service and maintain strong professional relationships with clients.
- Time Management: Effectively manage tasks to meet deadlines and service level agreements (SLAs).
- Collaboration: Work with the projects team to deliver high-quality IT solutions that meet client specifications.
- M365 Troubleshooting: Diagnose and troubleshoot issues with Microsoft 365, including Exchange, SharePoint, and tenant management.
- Networking Configuration: Configure and maintain networking equipment, such as routers, access points, and switches, to ensure proper operation.
- Experience: A minimum of 3 years working in an MSP environment.
- Problem-Solving Skills: Strong troubleshooting abilities, with the capability to work independently to resolve issues efficiently.
- Customer Service & Communication: Excellent communication skills, with the ability to effectively interact with both technical and non-technical users.
- Time Management: Proven ability to manage time effectively and prioritisetasks to meet deadlines and SLAs.
- Client Onboarding & Infrastructure: Experience in managing client onboarding and completing infrastructure projects.
- M365 Knowledge: Extensive experience with Microsoft 365, including troubleshooting issues related to Exchange, SharePoint, and tenant maintenance.
- Networking Knowledge: Ability to configure and maintain networking hardware, including routers, access points, and switches.
- Cyber Security Knowledge: Strong understanding of cyber security principles, with Cyber Essentials experience being a plus.
- Local Candidates: Must live within a reasonable commuting distance from the office.
- Transport: Own transport is required for occasional client site visits.
If you meet the above qualifications and are interested in this opportunity, please submit your CV or get in touch for further details.
If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click herefor further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
