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Rathfinny Wine Estate is one of the most exciting and dynamic wine estates in the UK, offering exceptional wine tourism experiences that highlight the beauty of our estate and the quality of our premium wines. We are looking for a passionate, forward-thinking and dynamicGeneral Managerto join our team on a full time basis and help lead the operation of our Wine Tourism business.
The Role:
As General Manager, you will work closely with the owners to oversee and manage the day-to-day operations of our premium Wine Tourism business. This includes the management of our key venues: The Tasting Room, The Flint Barns, The Hut, and The Cellar Door, as well as the services and experiences we offer our guests. You will play a key role in delivering outstanding experiences while ensuring operational excellence across all departments.
Key Responsibilities:
- Operational Leadership:Manage and oversee the day-to-day operations of all wine tourism venues and guest experiences at Rathfinny Wine Estate
- Team Leadership:Lead, inspire, and manage a team of managers and staff to deliver exceptional service and create a welcoming, engaging environment for our guests
- Event Coordination:Plan, manage, and execute a variety of events and functions hosted at the Estate, including weddings and corporate events, working closely with external suppliers and partners.
- Guest Experience Excellence:Ensure that every guest interaction is of the highest standard, and consistently look for ways to enhance and innovate the visitor experience
- Financial Oversight:Support the development and management of budgets, ensuring operational efficiency and profitability
- Collaboration:Work with the owners and senior leadership team to align the Wine Tourism operations with the broader vision of Rathfinny Wine Estate
- Strategic Thinking:Contribute to the overall business strategy and vision, bringing fresh ideas and forward-thinking solutions to ensure continued growth and success
Who You Are:
- Adynamic and forward-thinking leaderwith a passion for wine and hospitality.
- Apeople personwho thrives in a customer-facing environment and can inspire a team to deliver exceptional service
- A strategicproblem-solverwho can think outside the box and is proactive in making things happen.
- Someone who can see thebigger pictureand drive the vision of the Wine Tourism business while managing day-to-day operations efficiently
- Anexperienced manager, ideally with a background in hospitality, tourism, or a related field, with a proven ability to lead and grow successful teams
What We Offer:
- A unique opportunity to work at a prestigious wine estate and make a significant impact on the future of our Wine Tourism business
- The chance to be part of a passionate and dedicated team in an inspiring and beautiful setting
- Opportunities for professional development and growth
- Competitive salary
- Healthcare and employee discounts
- Enhanced parental leave and pension contributions
- 25 days annual leave plus bank holidays
Culture and Conduct:
Fostering an environment of high-performance and a culture of excellence, this drives the production of exceptional quality products which are safe, legal, authentic as well as providing excellent customer service.
The successful applicant will:
- Engage in the ongoing process of continual improvement in all aspects of quality, safety, authenticity, and legality
- Utilise skills, knowledge, and experience to suggest ways to solve problems and improve processes
- Work with enthusiasm and professionalism.
- Treat colleagues with respect and kindness
- Be friendly, helpful and cheerful with the team and the public
- Communicate openly and behave in an ethical, honest and fair way
- Actively participate in B Corp certification and the adoption of the highest standard in social and environmental performance, public transparency, and legal accountability to balance profit and purpose
If you are ready to take on this exciting challenge and lead our Wine Tourism business to new heights, we would love to hear from you!
