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Dragon Ultrasound
Llantrisant, South Wales - five minutes from M4 J34
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Practice Info:
- Dragon Ultrasound offers medical and pregnancy ultrasound scans, accepting self-referrals and referrals from GPs/other healthcare professionals.
- One reception room and one ultrasound examination room.
- Electronic booking system - telephone and online bookings accepted.
- Free, secure, on-site parking.
Opening Hours:
Sunday: 9:00am - 1:00pm
Monday: 9:00am - 1:00pm
Tuesday: 10:00am - 6:30pm
*Wednesday: 10:00am - 2:00pm
Thursday: 2:00pm - 6:00pm
*Friday: 10:00am - 2:00pm
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*(Wednesday and Friday clinics start in November 2024)
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Job Role: Receptionist
Salary: £11.50 p/h.
Contract: 6 months contract, with possibility of then joining in a permanent role at £12.00 p/h, depending on service demand.
Paid Working Hours: 12 hours/week.
Wednesday 10:00am - 2:00pm (four hours work).
Friday 10:00am - 2:00pm (four hours work).
Sunday 9:00am - 1:00pm (four hours work).
Annual Leave: 67.2 hours/year
Pay: Monthly.
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Key Responsibilities
- Greet and assist clients/visitors.
- Help manage our appointment system, ensuring efficient scheduling.
- Handle phone calls, emails and correspondence, addressing requests/queries promptly and politely, while maintaining confidentiality.
- Prepare and write request forms for clients.
- Scan and organise client-related documentation.
- Use chip and pin device to take bookings/payments, in person and via telephone.
- Support the sonographer, helping the clinic/list run smoothly.
- Chaperone the sonographer for certain examinations e.g. a transvaginal scan.
- Keep the reception room tidy, clean, and organised.
- Inform manager when stock is low.
- Prepare room/list for next clinic shift, communicating handover information to colleagues.
- Participate in mandatory training and audits, as needed.
- Deal responsibly and proactively with complaints.
- Build positive rapport with clients and encourage great feedback.
Essential Qualities/Skills
- Patient and kind to clients/colleagues.
- Presentable and friendly demeanour.
- Excellent telephone manner.
- Excellent communication and interpersonal skills, with the ability to interact politely and empathetically with a diverse range of clients.
- Good handwriting and attention to detail when writing request forms.
- Hardworking and resourceful.
- Punctual.
- Experience and knowledge of Microsoft Word.
- Satisfactory DBS check prior to starting work.
Desirable Requirements
- Previous experience working as a receptionist in a healthcare setting.
- Experience and knowledge of working in a sales environment and taking payments.
- Flexibility/interest in working extra shifts, when other members of staff are on annual leave/sick eg. Monday morning, Tuesday (11:00am -7:30pm) and/or Thursday evening.
