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Quick Staff UK is proud to be the preferred recruitment partner for an award-winning manufacturing business that combines passion, sustainability, and creativity to deliver high-quality products that make a real difference. On their behalf, we are seeking an International Growth Manager to support and champion their continued growth across global markets. The role of International Growth Manager works alongside our client's small customer services team and works closely with other parts of the business ie. warehouse team, finance, sales and marketing.
Key Responsibilities:
- Telephone and email "front-line response" for your region, first point of contact for customer queries as well as outbound calling.
- To develop an excellent understanding of our clients products.
- Fully understanding the trade customer experience - from Reps calls, to stores placing orders, to receiving & building bikes and selling them to consumers
- Taking and managing orders (consumer and trade) for your region (and covering other regions when required)
- Solving customer’s problems efficiently and politely, directing technical or fulfilment problems appropriately.
- Supporting reps, stores and distributors with their customer relationships.
- Being the link between Head Office and the trade customers in your region.
- Leading and coaching the Reps & Trade Customers to aid their delivery of their objectives, and recruiting additional team members where necessary.
- Gaining an understanding of the market in your region and developing relationships with key influencers in the market.
- Monitor competitor activity in your market, and feed it into relevant team at head office.
Key Requirements:
- This role needs a positive can-do attitude and the ability to spot opportunities for business growth and operational improvement.
- Fluent in written and spoken English essential
- Identifying new sales opportunity and winning customers
- Leading, coaching and recruiting remote sales force.
- Managing the sales team to deliver the business strategies and targets (including sales and profit)
- Very good organisational skills.
- Able to pick up systems quickly (e.g. stock management, trade accounts systems and the telephone system)
- Great attention to detail (taking payment, managing orders, communicating with customers, file management).
- Good communicator, externally to customers, and internally around the team.
- Polite and patient telephone manner.
- Calm and un-flappable.
- Happy within a small and informal team environment.
- Fully conversant with word, excel, PowerPoint.
- Previous experience dealing directly with customers would be a significant advantage.
- A second language is beneficial
Apply now!
Quick Staff UK is a multi-disciplined recruitment agency operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR, by applying, you are granting us consent to process your data and contact you regarding this application and the services we offer. Quick Staff UK is committed to selecting and recruiting the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role, and we hope to work with you in the future.
