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The IT helpdesk - 1st line is being offered on a 12 month fixed term contract and will provide 1st line remote IT support to a wide range of users. Requiring an individual with a broad skill set, capable of providing top-notch assistance and support to a large public sector organisation based in Pontypridd. The role offers an opportunity to work in a dynamic team environment and contribute to the smooth operation of vital IT systems.
Client Details
Our client is a well known Public Sector and Government organisation looking for an IT helpdesk - 1st line support.
Description
- Provide 1st line remote IT support to end-users
- Checking systems logs to ensure any issues are identified and highlighted in a prompt manner
- Create new cost centre and suppliers and change authority pillars within the procurement system
- Provide end user support to technical and non-technical users by showing how to use the system to improve the end user experience
- Ensure high levels of customer satisfaction through excellent service delivery
Profile
- Experience in use of ERP systems particularly Finance
- Proficiency with Microsoft Software
- Strong customer service and communication skills
- Ability to schedule and manage multiple appointments effectively
- Problem-solving skills and attention to detail
Job Offer
- Salary up to 21,000 per annum
- 12 month fixed term contract - possible extension.
- Free travel by train
- Hybrid working 2-3 days per week near Pontypridd
- Generous holiday entitlement and Pension
- An inclusive and supportive company culture
