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Temporary, Full Time
£25-£26 p/h via umbrella
Location: Pontypridd
We are seeking a Housing Options Officer for a Local Authority based in Pontypridd on a 6-month temporary contract with the possibility to go permanent. This role is ideal for those experienced in housing services, focused on providing front-line, customer-oriented support to individuals and families facing housing difficulties.
As a Housing Options Officer you will:
- Provide frontline service and specialist advice to prevent and relieve homelessness.
- To carry out assessment and ensure compliance with the duties placed on the Council under the requirements of the Housing (Wales) Act 2014.
- Ensure statutory obligations are met.
- To deal with enquires from Housing Register applicants to give advice about rehousing prospects and alternative housing options
Housing Options Officer Responsibilities:
- Offer comprehensive advice on housing needs in person or by phone.
- Participate in the duty rota and respond to emergencies.
- Prevent and relieve homelessness through various actions, including negotiations and referrals.
- Create and monitor Personalised Housing Plans.
- Assist customers in accessing housing opportunities.
- Liaise with social care teams, health providers, landlords, and other agencies.
- Conduct outreach services and facilitate Housing Advice Surgeries.
Housing Options Officer Required Experience:
- Good interviewing and interpersonal skills.
- Excellent organisational and communication skills with an empathetic approach.
- Strong IT and letter-writing skills.
- Experience providing housing advice and liaising with various organisations.
- Experience in a housing service or similar field.
- Experience in Housing Wales Act 2014
- Ability to manage your workload and work within a team.
- Willingness to conduct face-to-face interviews with homeless applicants.
If this role is of interest please email or call on 07488 866705. Alternatively apply bellow.
