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- Klaviyo
- Shopify
- Email Marketing
- Strategic Architect: Lead the development of a comprehensive CRM strategy with pinpoint accuracy, aimed at bolstering customer retention, loyalty, and increasing lifetime value. Every move matters.
- Data Commander: Dive deep into customer behavior and insights. Use this intelligence to craft personalized, data-driven campaigns across email, SMS, and loyalty platforms that hit the mark every time.
- Targeted Precision: Segment audiences with surgical precision, ensuring that every message resonates with the right customer at the right time.
- Automation Specialist: Design automated workflows for onboarding, re-engagement, win-back, and loyalty campaigns that run like a well-oiled machine.
- Tactical Analyst: Track, measure, and optimize CRM performance metrics—open rates, conversion rates, CLV, and churn rates—ensuring continuous improvement and mission success.
- Optimization Expert: Use A/B testing to continuously refine campaigns. From subject lines to content, you’ll find and deploy the winning formula.
- Customer Journey Specialist: Identify touchpoints where the customer experience can be refined and optimized. The goal is seamless, omnichannel integration and superior engagement at every step.
- Data Guardian: Uphold data accuracy, ensure compliance with GDPR, and manage customer information with the highest level of precision and integrity.
- Cross-Team Collaborator: Work side by side with Marketing, E-commerce, and Content teams, aligning CRM efforts with broader business objectives to maximize impact.
- Experience: A minimum of 3-5 years in CRM, email marketing, or a related field, ideally within e-commerce or a performance-driven brand.
- Technical Mastery: Command of platforms like Klaviyo, BI/Data stacks, and loyalty apps such as Loyalty Lion or Yotpo.
- Analytical Precision: A sharp eye for data, with the ability to extract insights and drive strategic decisions.
- Customer-Centric Vision: A deep passion for understanding customer behavior and improving their lifecycle experience.
- Operational Excellence: Capable of juggling multiple projects while maintaining flawless execution.
- Competitive salary and pension scheme.
- Exclusive clothing and staff discount allowance.
- Access to an onsite gym.
- A dynamic, passionate team environment with regular team events.
- Generous holiday scheme
- Hybrid working scheme
