- Lead and integrate Cloud Infrastructure Support and Platform team activities to align workstreams, enhance collaboration, and drive Infrastructure as Code (IaC) within our DevOps environment.
- Oversee the technical operations of live infrastructure across product streams, ensuring seamless delivery and support of key systems.
- Drive platform technologies and automation in customer environments, implementing both in-house and third-party solutions.
- Champion the integration of security processes and tools, managing vulnerabilities, patches, threat risk assessments (TRAs), and ensuring robust security across the portfolio.
- Facilitate and lead technical discussions with diverse teams, navigating challenging timelines and resource constraints.
- Manage hosting costs for operational environments and ensure cost-saving initiatives are introduced and maintained.
- Collaborate with cross-functional teams to provide technical support, establish SLAs, and ensure adherence to KPIs.
- Guide and mentor team members, enhancing their technical skills and business acumen.
- Develop and streamline new processes, creating technical documentation and ensuring team adherence.
- Promote continuous personal and professional development with a focus on emerging technologies and applications.
- Expert-level experience in managing cloud infrastructure and networks.
- Deep knowledge of AWS services (VPC, EC2, ECS, EKS, CloudFormation, CloudWatch).
- Ability to master complex technical solutions in both legacy and cloud-native environments.
- Strong communication skills with a proven ability to explain technical concepts to non-technical audiences.
- Exposure to DevOps processes, CI/CD pipelines, IaaS, PaaS, and associated tools (e.g., GitLab, CDK, Terraform).
- Experience with databases (MySQL/Postgres) and queuing technologies (Kafka/RabbitMQ/ActiveMQ).
- In-depth knowledge of Linux and Windows Server operating systems.
- Ability to switch between multiple technical streams and ensure personal and team deadlines are met.
- Strong problem-solving skills, ability to build relationships, and drive innovative solutions.
- Relevant certifications or deep expertise in AWS cloud services.
- Knowledge of scripting for automation and solution delivery.
- Experience with Kubernetes and VPN technologies.
- Familiarity with Intelligent Traffic Control Systems.
- Understanding of Agile development processes.