Returns Administrator

Returns Administrator

Job Location:Poole, Dorset (nr fleetsbridge)

Job Type:Permanent

Salary:£25,000 - £27,000 per annum

Hours:39 hours per week, Monday Thursday 8am 5pm & Friday 8am 4pm

Benefits:

• Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy 4 days additional holiday every year

• Free car parking
• Various discounts available for shopping / cinema / gyms etc.
• Life assurance
• Fun, modern and friendly working environment
• Excellent training
• Regular company team building events

We are recruiting for a Returns Administrator to join a leading decorative homeware manufacturer who supply directly to consumers and businesses all around the UK.

The overall purpose of the product team is to help minimise returns and product damage to help enhance customer experience.

What the team does is take all the information regarding the product returns, log it and then analyse it to determine why the item was returned and how the company can make improvements to stop it happening again.

The Returns Administrator role would suit someone who is good at using excel spreadsheets and is used to doing a lot of data input.

Reporting to the Senior Product Manager, the role as Returns Administrator will see you develop your skills so that you can undertake the following duties;

Managing and maintaining product return spreadsheets

Pulling and extracting returns data and feeding back findings to internal departments

Analysing product inspection reports and updating company systems with the up-to-date information

Working closely with product developers to prevent future returns

Communicating all necessary findings to factories and manufacturers in China via emails and video

Communicating quality issues to the warehouses and other internal departments

Investigating customer queries and complaints

Providing support to the product developers and product teams

The successful applicant will possess:

Proficient in Excel

Strong analytical skills

Good oral and written communication skills

Confidence in communicating with external customers and internal stakeholders

Strong attention to detail and ability to produce accurate work.

Proactive approach

Hours:8am 5pm Monday Thursday & 8am 4pm on Friday + free parking

For more information about the Returns Administrator role, please contact our Recruitment Team on 01202 686000 or send your CV.

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

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