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- Job Type: Full-time
- Location: Tower Park, Poole
- Annual Salary: £28,000
Join a family-run business that supplies vital health & safety products to leading industries including cruise, marine, power, utilities, automotive, and facilities management. With a focus on sustainability, partnership, experience, and innovation, we are committed to being the best supply partner. We are currently seeking a dedicated Credit Controller to enhance our finance team.
Day-to-day of the role:- Act as the main point of contact for customer account queries.
- Hold weekly meetings with each of the sales divisions to escalate key issues and agree on ways forward.
- Provide cover within the finance team as needed.
- Manage customer portals and integration (EDI), and perform account reconciliations.
- Review new and existing accounts for creditworthiness, setting or suggesting appropriate terms and credit limits.
- Effectively review, manage, and collect customer accounts, prioritising to maximise cash flow while minimising risk exposure.
- Resolve invoice and payment queries promptly and efficiently.
- Produce and distribute customer statements of account and overdue/reminder letters.
- Produce and circulate weekly and ad hoc on stop, credit hold status, and other reports.
- Proactively manage new accounts and high-value invoices.
- Build effective relationships and rapport with customers and internal contacts.
- Provide exceptional customer service.
- Adhere to strict processes and procedures.
- Escalate significant issues/concerns to management.
- Handle month-end consolidated invoicing.
- Proven experience as a Credit Controller or similar role.
- Strong understanding of billing and financial concepts.
- Excellent organisational and communication skills.
- Ability to build relationships with clients and internal departments.
- Strong problem-solving skills and attention to detail.
- Proficiency in financial software and MS Office.
- Additional leave
- Company events
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- Onsite parking
- Profit sharing
- Referral programme
- Sick pay
To apply for this Credit Controller position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
